Warranty & Returns

You don't have to worry when you shop on SericaDental.com

12 Months Warranty

At Serica Dental, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance teams will inspect your items prior to shipping. Our product quality is guaranteed. The Warranty of all products on Sericadental.com is 12 months.

30 Days Money Back Guarantee

Most Serica sales go smoothly, but if there's a problem with a purchase, the Serica Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Seller provide 30 days return on the condition that item is unused and in the original packaging as received. Buyer is responsible for the return changes.
Buyers can use the Money Back Guarantee when:
  • They don't receive an item
  • They receive an item that doesn't match the listing description
What is Serica Dental’s return process?
  • 1. All items within Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product following our Return Policy.
  • 2. Once you ship returned goods, please note the returned item must be with original packing. Customer center will offer you shipping address.
  • 3. Please offer tracking number for return shipment. Serica Dental won’t take any responsibility for any missing return shipment. 
  • 4. Serica Dental  will arrange resend or refund upon receiving your return package within 1-3 business days.
  • 5. For all returned package, buyer need to fill the Return Package Form firstly.  Just contact your representative customer service for this document.
Can I get full refund for returned package?
  • 1. Serica Dental offers full refund for any packages damaged by shipping companies. If you get the package damaged, please contact customer service immediately, and you can ask for a compensate from the shipping company within 24 Hours.
  • 2. For all returned packages, full refund will be credited within 1-2 business days if the package in it's original packing.
  • 3. For all returned packages with no quality problems, Serica Dental will deduct the original shipping freight from full refund.
  • 4. For all packages outside of 30 days return policy, only partial refund will be credited.
Can I get full refund for cancellation orders?
  • 1. Serica Dental accept order cancellation under condition that the package do not shipped out yet.
  • 2. Serica Dental will refund you within 48 hours after order cancellation.
  • 3. If the product is OK, but you just do not like the type or the color, and want to cancel the order, for this case, here you should pay the shipping freight and customer service fees.

 

 

 

 

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